Legal

Privacy Policy

Your privacy is important to us. This policy explains how Bengal Battery Co. collects, uses, and protects your personal information.

Last Updated: January 15, 2025
5 min read

Introduction

Welcome to Bengal Battery Co. ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website bengalbattery.in, use our services, or interact with us in any way.

Bengal Battery Co. has been serving North Bengal and Eastern India since 1985, providing quality power solutions including batteries, inverters, UPS systems, and solar products. As a trusted name in the industry, we understand the importance of maintaining your trust through transparent data practices.

By accessing our website or using our services, you agree to the terms outlined in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our services immediately.

Our Commitment

We are committed to being transparent about how we collect and use your data. We do not sell your personal information to third parties, and we only collect information necessary to provide you with the best possible service.

Information We Collect

We collect information that you provide directly to us, as well as information that is automatically collected when you use our services. The types of information we may collect include:

Personal Information You Provide

  • Contact Information Name, email address, phone number, and mailing address when you fill out our contact form, request a quote, or place an order.
  • Communication Data Records of your correspondence with us, including emails, phone calls, and messages through our contact form or WhatsApp.
  • Transaction Information Details about products or services you purchase, including billing and shipping information.
  • Feedback & Reviews Any feedback, testimonials, or reviews you provide about our products and services.

Information Collected Automatically

  • Device Information Browser type, operating system, device type, and screen resolution.
  • Usage Data Pages visited, time spent on pages, click patterns, and referring URLs.
  • Location Data Approximate geographic location based on IP address.

How We Use Your Information

We use the information we collect for various purposes to provide, maintain, and improve our services:

Purpose Description
Service Delivery To process orders, deliver products, and provide customer support
Communication To respond to inquiries, send order updates, and provide product information
Improvement To analyze usage patterns and improve our website and services
Marketing To send promotional offers and newsletters (with your consent)
Legal Compliance To comply with applicable laws, regulations, and legal processes
Security To protect against fraud, unauthorized access, and other security issues

We will not use your personal information for purposes other than those described in this policy without your consent.

Information Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following limited circumstances:

  • Service Providers We may share information with trusted third-party vendors who assist us in operating our business (e.g., delivery partners, payment processors).
  • Legal Requirements We may disclose information when required by law, court order, or government authority.
  • Business Transfers In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
  • With Your Consent We may share information for any other purpose with your explicit consent.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

  • Secure Connections We use SSL/TLS encryption for all data transmissions on our website.
  • Access Controls Limited access to personal information to authorized personnel only.
  • Regular Updates Continuous security monitoring and regular system updates.
  • Data Minimization We only collect information that is necessary for our services.
Important Note

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining high standards of data protection.

Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website usage. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use

Cookie Type Purpose Duration
Essential Required for basic website functionality Session
Analytics Help us understand how visitors use our site Up to 2 years
Functional Remember your preferences and settings 1 year
Marketing Deliver relevant advertisements (if applicable) Up to 1 year

You can control and manage cookies through your browser settings. However, disabling certain cookies may affect your experience on our website. Most browsers allow you to refuse cookies or alert you when cookies are being sent.

Your Rights

You have certain rights regarding your personal information. Subject to applicable law, you may exercise the following rights:

  • Right to Access Request a copy of the personal information we hold about you.
  • Right to Rectification Request correction of inaccurate or incomplete information.
  • Right to Erasure Request deletion of your personal information in certain circumstances.
  • Right to Opt-Out Opt-out of marketing communications at any time.
  • Right to Data Portability Request a copy of your data in a portable format.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within a reasonable timeframe.

Third-Party Links

Our website may contain links to third-party websites, including social media platforms, payment processors, and partner websites. These external sites have their own privacy policies, and we are not responsible for their content or practices.

We encourage you to review the privacy policies of any third-party sites you visit through links on our website. We do not have control over, and are not responsible for, the privacy practices of these external sites.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

If we discover that we have inadvertently collected personal information from a child under 18, we will take steps to delete such information from our records as soon as possible.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after any changes to this policy constitutes your acceptance of the updated terms.

Notification of Changes

For significant changes to this policy, we will make reasonable efforts to notify you, such as posting a prominent notice on our website or sending you an email notification where appropriate.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Bengal Battery Co.

Swarup Bhawan, Near LIC Building,
Sevoke Road, Siliguri,
West Bengal 734001, India